“Identify your Stakeholders & Customers, Be Proactive To Serve Them”
Formative Years
I started my journey as a supply chain professional before pursuing my MBA in HR. I carry a varied and global experience in the HR space, primarily in the domain of Compensation and Benefits and HR Business Partnering. As a part of these roles, I have gained exposure to working closely with Sales, Services, Supply Chain and Tech functions across all Geographies from Asia Pacific, Europe, Middle East, and the Americas.
As a part of my stint in the current organisation, I have been recognised in multiple platforms, with the highest recognition coming as a part of our Annual Corporate Award in 2023 from our Global MD.
Innovations in HR Practices
I got an opportunity to be an instrumental member in setting up of the Sales Compensation Center of Excellence from scratch for my current organization. This role enabled me to implement multiple incentive designs for the salesforce.
Challenges and Learnings
The biggest challenge one faces in the initial years is to identify the career path one needs to tread. The decision to pursue HR from my initial avatar of a supply chain professional was a tough one comprising of research, deductive logic and finally a lot of introspection. As an HR professional, it has been an immense learning to operate and navigate in complex organisational environments in both Infosys and Lenovo. The key learning is to identify your stakeholders and customers, and always be proactive to serve them. Lastly, one approach that I have benefited from and will recommend to budding HR professionals is to always ask “Why?”
Future of HR
HR deliverables today are more and more linked to data-based decision making and with complex and modern tools and tech around analytics and AI, this will be the norm. HR professionals have to leverage these tools and rely on data-based insights. On the softer aspects, I see HR partners to play a bigger role as coaches for their business counterparts. Lastly, one of the biggest challenges and area of work for HR will be to continue to raise awareness and play devil’s advocate in the space of diversity and inclusion.
