Keeping The Handy Learning Tip-toed

One of the largest life insurance companies in India is known to have been operating through a diverse sales force of over 8000 frontline executives, 57,000+ agents operating from 720+ branches across urban and rural markets in India.

Uniformity in customer experience and standardized service is key to company’s success in its key markets. In an environment of continually evolving landscape, achieving this key objective across such distributed network and workforce requires significant investment in developing lucid content that is delivered through an accessible, interactive, robust and dynamic learning & development infrastructure. 

Now, in the wake of achieving these multi-faceted objectives of improving motivation, skill and knowledge level of employees, Reliance Nippon Life Insurance is known to have kicked off the ‘Digi-30’ Program that aims to ensure that learning is enshrined as an everyday endeavour and build a culture of peer learning. The Digi-30 program is a 30-minute daily learning rhythm delivered through a digital platform. 

Reliance Nippon’s Chief Marketing Officer Shiv Tiwary, who happened to have collected the award for Best Mobile Based Learning App for Digi 30 claims that the learning rhythm is based on:

• A 15-minute Training module
• A 5-minute recap/de-briefing from the local branch leader
• A 10-minute learning check

“This initiative has been acknowledged by Facebook through a case-study for the innovative use-case of their professional intra-organizational portal (attached herewith),” stated Tiwary.

Digi-30 is known to have been enabling RNLIC to address the key learning and development challenges of reaching out to a widespread sales force, variation in learning and development inputs when administered in a face-to-face mode by deploying trainers, and the ability to vary the content dynamically. As Facebook’s Workplace, an internal communication aid used by RNLIC is leveraged; the program has become cost-effective thus making it sustainable and scalable.

One of the largest life insurance companies in India is known to have been operating through a diverse sales force of over 8000 frontline executives, 57,000+ agents operating from 720+ branches across urban and rural markets in India.