Indus Towers

Resonating with Alvin Toffler’s thoughts- growth, volatility, change, and disruptive technologies are driving companies to shift their underlying business model. I firmly believe that it is time for the HR teams to address this disruption, transforming itself from a transaction-execution function into a valued consultant that brings innovative solutions. In today’s world, a learning organization needs to be more agile, forward thinking, and aggressive in its solutions and to continually expand its ability to shape future. Creating a continuous learning environment is not a process concern, it is a cultural shift that requires management to actively work towards nurturing a culture of continuous learning across the organization.


The enabler for this change is technology and for successful learning & development it is essential that companies actively explore new approaches to learning & development as they confront increasing skill gaps. 

Employees in the Telecom Space work across geographies and operate on a 24/7 basis where flexibility is the need of the hour, to support this, L&D at Indus has evolved to new learning methodologies by leveraging technology. Indus has been a trendsetter in adopting technology, and we are one of the first companies in India to who have moved to the Oracle HR cloud platform.

We have brought learning at fingertips through a revolutionary APP, IndusLearning Channel (ILC)which is hosted both on iOS & Android platforms, and has a web interface as well.The platform is being used to administer online training, assessments, videos & also gauge the reaction, impact and learning through feedbacks, pre-& post training evaluations, self-assessment & manager’s evaluation.

The Indus Learning Channel has taken mobility to another level apart from access to customized courses, the Application helps measure training effectiveness with in depth analyses of all training conducted.Our aim is to measure and understand the impact of the training on the performance of our employees and to fulfill this objective we have adopted the Kirkpatrick Training Effectiveness Measurement Model.  

The ILC App helps us reimagine measurement by:

  • Measuring all activities and usage along with Capturing user experience 
  • Evaluation of progress reports, scores and feedback in real time 

It also helps us understand the impact of our training programs on our people and our business.  Basis this feedback we can refine our offerings on a continuous basis.

Learning today has become business-critical and our purpose is to create an integrated learning ecosystem that accompanies our efforts to create a continuous learning environment. We believe in promoting all round knowledge and skill development for our employees, not only in behavioral aspects but have in our basket of offerings path breaking technical and functional skills workshops as well. 

We pride ourselves in the commitment towards employee development, much beyond industry and global averages.  We aim to redefine the telecom landscape of India aiming to achieve socio-economic upliftment through knowledge and skill development at grass root levels.


We have laid the foundation, going forward we intend to provide an environment to our employees that feeds innovation and creativity, implementing a new vision to build a learning experience that touches every employee thus giving us a sustainable competitive advantage/ edge as we build people capabilities. 


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Vishal Manchanda

Guest Author Vishal Manchanda is National Head – Learning & Developmentfor Indus Towers Limited, which is India’s largest Telecom Tower Company. He is an MBA from International Management Institute (IMI). Vishal is also a Professional Certified Coach (PCC) from International Coaching Federation USA. Vishal has a rich corporate HR experience spanning over 20 years. He has handled critical portfolios for businesses. He has worked with prestigious organizations like UnitedHealth Group, GE Capital Services in Asia Pacific in HR leadership roles Vishal works closely with the leadership team to drive the strategic HR mandate to build a high-performance organization by deploying L&D strategy in line with Indus Tower’s overall business plan & strategy. His contributions in driving targeted initiatives to ensure effective development and retention of talent at Indus Towers has led to internal as well as external recognitions. Under his leadership, Indus Towers has been recognized in multiple national and international forums for its progressive people practices in the L&D space. Indus has been awarded Dale Carnegie Global Leadership Award 2016, Golden Globe Tigers Award for Excellence in Training & Development 2016, ET HR Excellence Award 2016 for Excellence in Training & Development, National Award for Excellence in Training & Development-Best Result Based Training 2015 from World HRD Congress, and Golden Peacock National Training Award 2014 Vishal has extensively worked in all facets of HR with special interest in the field of Leadership Development, Executive Coaching, Psychometric profiling & sales effectiveness

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