How HR Tech Enables Agile, Inclusive & Efficient Workplaces

During the HR Excellence Awards, Zydus was awarded in Excellence in HR Technology, as well as in Excellence in Performance Management. Vishal Makkar, Deputy General Manager (HR), and Senior Manager (HR), and Ruchira Ghormare, Senior Manager (HR), describe how digital transformation empowers employees and increases productivity

HR Tech is revolutionising workplaces by automating routine tasks, enhancing employee engagement and fostering a data-driven culture. With tools like AI-driven recruitment, chatbots and HR analytics, organisations can streamline hiring, personalise employee experiences and make more informed people decisions. Remote work technologies and virtual collaboration platforms have reshaped work culture, enabling flexibility and global talent access. Additionally, HR Tech supports continuous learning, performance management and employee well-being initiatives, promoting a more agile, inclusive and efficient workplace. This digital transformation not only improves operational efficiency but also empowers employees, leading to higher satisfaction and productivity.

Solutions To HR Issues

Zydus Wellness is leveraging technology to address HR challenges and enhance overall efficiency. By implementing an advanced HRMS- Max2.0, the company has streamlined HR processes, from recruitment to performance management. The integration of an Applicant Tracking System (ATS) has also optimised talent acquisition, ensuring a smoother candidate experience. Gamified onboarding has enhanced employee engagement, making the process more interactive, engaging and enjoyable. Additionally, data-driven analytics support informed decision-making, while digital platforms enable continuous learning and development. These tech-driven initiatives reflect Zydus Wellness’s commitment to innovation, improving both operational effectiveness and employee satisfaction across the organisation.

AI’s Penetration

AI has revolutionised the HR domain by driving efficiency, personalisation and data-driven decision-making. In recruitment, AI-powered tools enhance candidate sourcing, screening and matching, significantly reducing time-to-hire while improving talent quality. AI-driven chatbots and virtual assistants elevate employee experience by providing instant responses and support, boosting engagement. By analysing vast amounts of data, AI helps reduce unconscious bias in hiring and promotions, fostering diversity and inclusion. Additionally, AI enables predictive analytics, allowing HR to proactively address attrition risks and optimize workforce planning. Personalised learning and development programmes powered by AI further enhance employee growth and satisfaction. Overall, AI allows HR professionals to focus on strategic priorities, transforming how organizations attract, retain and develop talent.

The Human Touch

While technology, particularly AI, plays a crucial role in reducing biases in recruitment and promotions by standardising processes and analysing data objectively, the human aspect remains vital in ensuring empathy and understanding. Organisations can address this by blending AI with human oversight, where HR professionals review AI-generated insights to make final decisions, ensuring that individual contexts and emotions are considered. Moreover, AI tools can be programmed to flag situations where human intervention is needed, such as handling sensitive issues or supporting employees during challenging times. Training HR teams to balance data-driven decisions with empathy ensures that technology enhances fairness without compromising the personal touch essential for building trust, engagement and a supportive culture at workplace.

Meha Mathur

BW Reporters The author works as Senior Associate Editor with BW Businessworld