Amara.ai, the AI-powered chatbot, has partnered with RenewBuy, an insurance distribution platform specialising in financial and insurance products. This collaboration was made to transform RenewBuy employee engagement processes, enhancing the overall employee experience across its operations.
RenewBuy, with its diverse and technically skilled workforce, faces unique challenges in maintaining robust communication and engagement. By integrating Amara.ai’s sophisticated chatbot technology, RenewBuy has been able to improve connections with its employees at crucial touchpoints throughout their career lifecycles.
RenewBuy operates across various locations in India, with a huge number of employees involved in highly specialised projects. The traditional methods of capturing the organisational pulse and gathering comprehensive employee feedback have proven insufficient. Amara.ai has implemented its advanced chatbot to facilitate better data collection and engagement analytics, addressing specific issues such as employee attrition and engagement levels effectively.
As part of this integration, Amara.ai focused on enhancing the employee experience by providing a platform where concerns can be raised, and feedback can be given anonymously, fostering a more open and inclusive workplace environment. The AI-driven insights will also support the RenewBuy HR team in becoming more proactive rather than reactive, with real-time data enabling swift action on critical employee matters.
Encouraged by the partnership, Sulbha Kaushal Rai, Chief People Officer, RenewBuy, Amara has totally revamped our approach to employee engagement. With its intuitive interface, tailored chats, and on-point predictions, it's been a game changer in boosting our retention rates. Since we rolled out Amara, we've seen real jumps in employee happiness and retention stats. It's not just a chatbot—it's a key player in shaping our workplace vibe.
Delighted by this partnership, Vikas Kakkar, CEO of Amara.ai said, Amara is a true experience platform with a seamless user interface and access to all sorts of Employee experience data. The use of Artificial Intelligence, as well as the availability of dynamic data and reports, aids in gaining management support and driving a seamless employee experience. Amara has helped to highlight some of the key issues that have assisted HR business partners in resolving employee concerns.
Within 2 years of integration, Renewbuy has been able to identify disengaged employees with clear correlations found between ‘at risk’ employees and their consequent exit from the company. At the present stage, the use of Amara has helped the company to address employee concerns with the management team and highlight manager and team-related concerns. It has also gathered insights on what they like and dislike about the current company culture and what can be done to better their experience at Renewbuy.
