Leaders Should Possess Ownership Qualities

Rakhi Dave, Assistant Vice President - Human Resources, HDFC ERGO General Insurance, emphasises the importance of being passionate, collaborative, adaptable and empathetic towards the team. According to her, leaders should possess ownership qualities, be accountable, good listeners and focus on empowering their team members.

Dave highlights that one of the most significant leadership lessons she has learned throughout her career is the need to lead from the front during adverse situations while standing behind the team in times of achievement. This approach ensures that leaders encourage and motivate their teams effectively. She believes in appreciating team members publicly while providing constructive criticism privately, which fosters a positive work environment and boosts morale.

Balancing empathy and accountability is another critical aspect of effective leadership. She suggests that leaders should understand the strengths and weaknesses of their team members and set clear, measurable goals. By empowering people and delegating authority, leaders can encourage open communication and foresee challenges together. This collaborative approach allows the team to utilise their strengths and complement each other effectively.

Human-centric approach

Reflecting on her journey to achieving her current position, Dave acknowledges that she faced numerous obstacles. She learned and unlearned various leadership lessons, ways of working efficiently and team management strategies. Through her experiences and mistakes, she has become a better manager. She advises aspiring leaders to aim for excellence in all their work and to view failures as learning opportunities. Being empathetic and adopting a human-centric approach is crucial for successful leadership, according to Dave. 

At HDFC ERGO General Insurance, Dave's leadership philosophy has significantly contributed to the company's success. Her emphasis on passion, collaboration and adaptability has helped create a dynamic and supportive work environment. By understanding the individual needs of her team members and setting clear expectations, she has fostered a culture of open communication and continuous improvement.

Dave's insights into leadership underscore the importance of a balanced approach that combines empathy with accountability. Her journey serves as an inspiration for aspiring leaders, highlighting the value of perseverance, continuous learning and a commitment to excellence. As the business landscape continues to evolve, leaders will undoubtedly play a pivotal role in shaping the future of their organisations and driving team success.