Decentralised Decision-Making Empowers Team

Sudheer Kangala, Deputy Head of CRM at Aliens Group, shares his strategies for effective leadership and insights into managing teams in dynamic environments.

Creating a Collaborative & Trusting Culture

Kangala emphasises that leaders can cultivate collaboration and trust by promoting open communication, actively listening to team members, and ensuring transparency in decision-making. "Building trust involves demonstrating integrity and reliability," he notes. "Empowering employees with autonomy fosters a sense of ownership and responsibility." Kangala also highlights the importance of encouraging teamwork through collaborative projects and team-building activities, which enhance innovation and strengthen team bonds.

Recognising and rewarding achievements is another key aspect of Kangala's approach. "Celebrating successes boosts morale and reinforces a sense of collective accomplishment," he explains. Additionally, managing conflicts promptly and supporting professional development helps maintain a harmonious and engaged workforce. Aligning individual goals with the organisation's vision ensures that everyone is working towards common objectives.

Navigating Challenging Situations

Kangala shares a significant leadership challenge he faced during a critical product launch, where a major banking issue threatened the company's monthly revenue target. "I addressed the team with transparent communication, ensuring everyone understood the situation without causing panic," he recalls. Organising task forces to tackle specific aspects of the problem and empowering team leaders to make swift decisions were crucial steps.

To maintain morale, Kangala recognised small victories and provided mental health support. "By keeping the team focused on clear goals and celebrating milestones, we resolved the issue just in time," he says. This experience underscored the importance of trust, empowerment, and collaborative problem-solving in overcoming challenges.

Leveraging Technology for Productivity

According to Kangala, technology plays a vital role in enhancing productivity and efficiency. Cloud-based platforms like Google Workspace and Microsoft 365 enable real-time collaboration, while project management software such as Trello and Asana helps organise tasks and deadlines. "Communication tools like Slack and Zoom facilitate instant messaging and video conferencing, reducing the need for lengthy email threads," he adds.

Automation tools like Zapier and AI-powered analytics platforms streamline repetitive tasks and provide valuable insights. CRM systems, HR software, and employee engagement platforms improve process efficiency. Furthermore, e-learning platforms and cybersecurity solutions ensure continuous learning and data protection.

Ensuring Agility and Adaptability

Kangala believes that maintaining agility and adaptability requires fostering a culture of continuous learning and innovation. "Encourage ongoing education through courses, workshops, and internal training sessions," he advises. Daily stand-ups and regular retrospectives help teams quickly address obstacles and adapt strategies.

Promoting a growth mindset and rewarding innovation encourages experimentation without fear of failure. Cross-functional collaboration breaks down silos and leverages diverse expertise. Regular industry analysis keeps the team informed of trends and competitors. "Decentralised decision-making empowers team members and enhances flexibility," Kangala points out. Investing in the latest technologies and setting clear, flexible goals ensure the team can pivot as needed.

Kangala concludes by emphasising the importance of effective leadership that embraces change and communicates a clear vision. "Inspiring agility and adaptability within teams is crucial for navigating technological advancements and industry transformations," he says. His leadership insights offer a valuable roadmap for creating high-performing, resilient teams in today's fast-paced business environment.