Balancing Tech With Human-Centric Approach In Recruitment

The integration of artificial intelligence (AI) in human resources is rapidly transforming traditional recruitment processes, offering both opportunities and challenges for HR professionals. This was a key focus at the recent industry event, where industry leaders gathered to discuss the future of work and innovative recruitment strategies.

 

AI's role in HR has expanded significantly, from automating resume screening to predicting candidate success and even conducting initial interviews. This technology is not only streamlining processes but also promising to reduce bias and improve the quality of hires. However, as AI becomes more prevalent, HR professionals are tasked with balancing technological efficiency with the human touch that remains crucial in talent acquisition.

 

Preet Boparai, Head of Human Resources - India at SABIC, highlighted the transformative impact of AI and social media on recruitment processes. "AI is changing the way of recruitment, for the recruiter and candidates. Second is social media, now we are not dependent on newspapers and publications," she stated. Boparai also emphasised the importance of leveraging AI tools to refine candidate screening, noting, "The tools give you that flexibility to have certain pre-screening questions so you make them intelligent over some time, so you can avoid such profile coming in that are not true in nature."

 

Addressing concerns about AI biases, Majid Ali Khan, Head of People & Culture at CMS IT Services, stressed the need for balance. "The technology coming into existence through human intelligence. It is about the right balance and amalgamation of human and artificial intelligence," he explained. Khan emphasised the importance of skill and value assessment during interviews, highlighting the recruiter's role in this process.

 

Manas Martha, CHRO at TTK Prestige, underscored the significance of aligning recruitment practices with organisational values. "Your recruitment values as an organisation need to have that inbuilt mechanism which protects ethics and values that you carry as an organisation, as long as those ethics and values inbuilt in your recruitment policy, I think half of the job done," Martha stated. He also highlighted the need for HR professionals to guideline managers in assessing candidates holistically: "As HR professionals, I think we need to educate and coach these line managers to focus on the attitude of a candidate along with their skill in building a horizon."

 

Highlighting the importance of HR, the session chair Anuja Singh, Chief People Officer, Ninjacart stated, “When you think about future of work and look at an employees' life cycle, it is from cradle to grave; or from hire to retire”