Premium travel company Joy n Crew has strengthened its leadership by welcoming two industry stalwarts who played pivotal roles in the legacy of Cox & Kings, one of the world’s oldest travel brands with over 150 years of history.
Sangram Ghorpade, the former Senior Vice President at Cox & Kings, has been appointed as the CEO of Joy n Crew. With a career spanning over two decades, Sangram was instrumental in scaling Cox & Kings' retail footprint, expanding into Tier 1 and Tier 2 cities, and developing strategic alliances across international markets. Under his leadership, the franchisee network grew from zero to 170 outlets in just a decade, contributing over 25 per cent year-on-year growth in sales and profits. His visionary approach transformed operational efficiency, created innovative travel offerings, and fostered enduring customer relationships.
Speaking about his new role, Sangram said, “My passion for travel stems from its ability to create lasting memories and build meaningful connections. At Joy n Crew, we aim to deliver experiences that are both extraordinary and accessible. By focusing on the finer details—from curated itineraries to seamless service—we’re committed to redefining premium travel. My strategy will focus on blending innovation with personalized service to grow our reach while remaining true to the ethos of thoughtful travel.”
Joining Sangram is Abhinav Chandra, who will take on the role of Chief Service Delivery Officer in February 2025. Abhinav, a decorated service quality leader, brings over 22 years of experience across the telecom, fintech, and travel industries, including a transformative tenure at Cox & Kings. During his time there, he spearheaded customer experience initiatives that significantly improved service operations and delivery. Abhinav’s expertise in Six Sigma methodologies and digital transformation strategies has earned him accolades, including the Pinnacle Star Award for exceptional performance.
Abhinav expressed his enthusiasm for his role, stating, “Joy n Crew is poised to redefine how we experience travel. I look forward to driving service excellence, building trust, and fostering innovation that enhances customer satisfaction. Travel is about the details, and I’m excited to ensure every touchpoint reflects the care and quality our customers deserve.”
Speaking about the new appointments, Pragya Adiraj, Founder of Joy n Crew, said, “Bringing Sangram and Abhinav on board marks a significant milestone for Joy n Crew. Both are seasoned leaders with a proven track record of delivering impactful results, particularly during their time at Cox & Kings. Their expertise, strategic vision, and customer-first approach align perfectly with our mission to make travel extraordinary. We are confident they will play a pivotal role in shaping the future of Joy n Crew and delivering unparalleled experiences to our customers.”
Founded by Pragya Adiraj and Ranjan Murthy, Joy n Crew is dedicated to delivering premium luxury travel experiences at accessible prices.
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