ICCS Plans To Hire Over 1,000 Employees In The Next 12 Months

ICCS, one of India's most reputable BPO service providers is planning to hire 1,000 employees in the next 12 months. The self-funded firm boasts of overall strength of 6,000 employees and is now keen to increase its team strength over the next year in the Indian market.

The company will be looking at recruiting talent across categories such as customer service, business acquisition, customer satisfaction surveys, and customer engagement procedures.  ICCS is known in the industry for developing its own CRM with the assistance of AI tools. The firm leverages the power of Artificial Intelligence in business analytics as well as to improve services such as speech-to-text analytics. Recently, the company forayed into the RPA domain and is hopeful that this move will help streamline the workflow and the overall operations.  

Mr. Divij Singhal, Founder, and CEO, ICCS, sharing his views on this announcement, said, “We envision being one of the world’s recognized and trusted BPO service providers, offering exceptional value to our customers across all industries through our cutting-edge technology and world-class service. It is due to our hardworking team that we have had a successful run so far. We are now planning to expand our team and hire across roles to ensure the employees have the support they need so as to drive the organizational growth and take it a notch higher. Alongside actively recruiting new talent, we onboard 800 plus callers every month across multiple geographies so that we are able to serve our diverse customer base better. We are excited to welcome the new employees and hope to provide them a plethora of opportunities to grow.”

 President, ICCS, Mr. Anuj Gupta said, “Today, emerging technologies have pulled an entire new gamut of opportunities for all kinds of businesses in India. Leveraging this opportunity, we have started investing in R&D to come out with innovative tech-enabled solutions to offer all the more value-added services to our clients. We are also looking forward to developing a product based on Data Analytics and AI, which we believe will help improve the overall experience that we offer to our clients. We are keen on hiring aggressively so that we can carry forward our operations and strategies in the times ahead.”