HGS announces hiring of 250 Remote Employees in Montreal and Quebec City
Hinduja Global Solutions (HGS) announced today that it is looking to hire up to 250 remote customer service representatives in Quebec to support the ongoing growth of its Canadian entity. Global leader in business process management and optimizing the customer experience lifecycle, HGS will be offering local expertise to Quebec companies who want to stand out in the area of customer service, a sector HGS has been excelling in for over forty years.
In addition to the 250 frontline workers, HGS is looking to fill management positions, including a new Human Resources Manager, who will be responsible for managing and coordinating employees for the continual growth of the company in Quebec
In Canada, HGS has had customer service representatives working from home for over ten years now, using a platform developed exclusively for the needs of their main business clients, which include several Canadian companies specialized in telecommunications and different Crown corporations that want to increase customer loyalty by offering familiar voices over the phone.
Steven Belham, Director of Client Services for HGS said, “We are delighted to be able to offer this option for the first time in Quebec and are excited to have these new talented individuals join our North American team. Speaking as a proud Quebecer and having worked in the industry for over 15 years, I know the importance of local talent. Hearing a familiar voice on the other end of the phone makes a world of difference to the customer. The application process for these new positions is completely virtual (an undeniable advantage in pandemic times), from the beginning to the very last interview. The HGS work-from-home program is designed to make employment more accessible to people living in rural communities, as well as parents, employees with mobility issues and anyone looking to reduce their commute times.”
Ross Duff, Senior Vice President of Operations at HGS, said, “This past year has been difficult for everyone. With that said, we are extremely proud that we have been able to keep our employees safe and sound by swiftly and effectively adapting our operations and work methods. Throughout this unprecedented time, HGS has retained the trust of its clients and now we’re searching for new talent to grow with us. Given its economic vitality and skilled workforce, Quebec is the ideal place for these new job opportunities.”
