Avaya Cuts 180 Jobs In Restructuring Effort

Avaya has confirmed a new round of layoffs, according to a statement provided to CX Today. The company announced that approximately 180 positions have been eliminated, representing three per cent of its workforce.

Steve Forcum, the former Director of Solution Marketing at Avaya, expressed his surprise at the layoffs, highlighting that many of the affected employees were handling crucial company accounts. “Some of the names impacted today truly boggle the mind, including a couple of incredible technical pre-sales specialists, consultants, and architects who were supporting a veritable who’s who of Fortune 100 accounts,” he shared on LinkedIn.

Retaining these Fortune 100 accounts is critical for Avaya as it recovers from two bankruptcies within the past five years, making the layoffs particularly unexpected. Avaya assured customers that this move is part of a broader restructuring plan intended to enhance its enterprise support services.

The spokesperson also confirmed that the layoffs began in June, coinciding with the establishment of its new Americas, EMEA, and APAC theaters. These regional theaters aim to focus support services on critical locations, increase execution speed, and better address local needs.

In addition to the go-to-customer restructure, Avaya has made “related operational changes” to align its sales, services, and engineering teams.