Taking the Tech-way

ACG was titled the winner under the Best technology-based L&D strategy category at the BW HR L&D Excellence Summit and Awards for their commitment towards ushering a new era of learning and development.  

ACG aims to become a globally admired group that pioneers new technologies and products while catering to the needs of the stakeholders and nurturing talent towards growth. In this endeavour, the organization has continuously innovated their learning experiences. Examples include onboarding program for senior leaders, in-house training programs for associates, training subject matter experts to deliver the content effectively and even specialised learning offerings for high potential associates. To keep track and measure work, the organization developed its own highly evolved methodology which they call the ‘L&D Index’. They believe that the index is a scientific way to measure both the process and impact parameters without losing sight of any L&D metric. Their index forms a part of the goal sheet of all   

L&D professionals in the organization with the ultimate endeavour of bettering the index.  

The idea to go digital with the L&D initiatives was both, an internally conceived and pandemic-pushed intervention. Explaining their multi-pronged approach for the effective cascade of L&D Strategy, they state that they began with a Diagnosis where they discussed the pain-points and expectations of the initiative from various stakeholders. This was followed by HRBP Support and involvement, extensive marketing, in-person workshops and marketing reinforcements post initial launch.    

Enumerating the details of their Tech-based L&D strategy, the company mentions the different levels at which initiatives were undertaken. Firstly, the technological infrastructure where the Learning Management System, the Learning experience platform and the Learning Solutions Architecture were upgraded to ensure infrastructure integration. The second aspect was the Content which had to be good, relevant and informative. Partnering with Edx and digitizing some of their internal training modules, the organizations upgraded their online catalogue. Lastly, the key to the tech-based upgrade was fostering a Digital Culture and Mindset among employees, especially at the senior grades through HRBP involvement.  

ACG believes the tech-strategy has changed the view of L&D for associates by going online from what previously was a 95% offline classroom training methodology, reducing administrative and logistical hassle. It also redefined the role of L&D HRBP, ridding them of administrative monotony and evolving their role into something much more meaningful, impactful and strategic. Finally, the strategy has also ushered in a Cultural and Change Acceptance where the future will require employees to be equally comfortable with working and learning remotely.