Keeping Upskilling At The Centre Of Focus

Clix Capital has been awarded for the Best Employee Up Skilling Strategy at the BW HR L&D Excellence Summit and Awards 2021, on 27 February 2021. The award is a reinforcement for the work done specifically on the lines of up-skilling their employees. They have been recognized for their efforts in building young leaders to take bigger and challenging roles with continuous learning and coaching in order to fuel the constant evolution of the organization holistically. Being the best in Employee Up-skilling Strategy is the live testimony to their commitment shown last year towards grooming their employees and also laid high emphasis on learning, un0learning, and relearning towards improving the standards.

Clix’s upskilling strategy includes numerous initiatives like Pledge A Skill- a program that encourages employees to pick up skills through online certifications that can support them at work and can be reimbursed with no limits; Salesforce effectiveness – giving high focus on enhancing productivity and developing behavioral skills in classroom workshops using bite-size learning nuggets covering 200 employees; Introduced Data science course for employees across functions i.e. Coding in Python, probability, and Statistics and more. Clix was the first organization to have introduced BCP platforms before Covid as compared to other NBFCs.

During the course of last year; employees witnessed blurring lines of hierarchies. In order to align learning and development interventions at Clix, L&D leaders work very closely with senior leadership teams including the CEO, Founders, and CXOs to understand business and individual needs across functions.

We started with a clear focus in 2019 to build fungible talent business acumen in employees through various learning sessions, cross-training, skilling and upskilling and creating AI/ML-driven content. With Covid, we found a great opportunity to strengthen cross-product capability across sales and credit teams.

The journey started with identifying critical areas for the org and designing learning journeys to support this such as - enhancing the art of selling, improving the customer experience, improving speed to productivity for employees. During this epidemic, as we realigned to focus on different products, training employees on different products helped us to have a pool of resources who could be deployed for different roles as required. We focus on the what, developing leaders, and giving them bigger bets.

Even before Pandemic, the company took massive steps to prepare a future-ready workforce. Walking on the path of the philosophy of building talent internally over buying external talent. Furthermore, they categorized strategy into various themes such as Alignment of roles, Innovation and Value Creation, Personalized Learning in order to ensure disproportionate growth for employees and building their careers through continuous mentoring to ensure they are highly productive.

Clix also strongly believes that diverse thinking and views disrupt the Industry. Hence, skilling and up-skilling become imperative.