Bridging The Talent Gap: Strategies For Training & Treatment
The globalisation has significantly transformed the economic landscape. The liberalisation of economies has empowered organisations to expand their reach across diverse geographical locations, stretching their boundaries not just in geography, but also in aspects like time, culture and lifestyle.
Amidst this dynamic global environment, Yuvaraj Srivastava, group CHRO, MakeMyTrip said, “The success of any organisation is intricately still depending upon the teamwork. It is not merely about individual contributions but it’s a collective effort of a group that propels an organisation toward success. Regardless of the industry or sector, the synergy within a team is the driving force behind achievements.”
In this context, the role of human resources (HR) emerges as a crucial factor for organisational success. As companies traverse borders, HR plays a crucial role in acquiring diverse talents from across the globe. Beyond recruitment, HR is instrumental in nurturing these talents through effective training programmes and ensuring a conducive work environment. Industry leaders at BW People Nurturing Talent for Future Conclave discussed the about various challenges in meaning the global talent and shared their practices.
Bridge The Gap with Cultural & Social Intelligence
Nida Khanam, CHRO at Omega Seiki, draws from her rich experience in top-tier industries and consultancy firms to emphasise the essence of cultural and social intelligence in managing a diverse workforce globally. In her words, “Being like a compass, HRs should skilfully navigate the fusion of work and culture.” Sharing a personal insight, she highlights the impact of tone of voice, particularly in Southeast Asian nations, where it can unsettle people. She advocates HR professionals to conduct a bit of research on the cultural nuances and societal lifestyle of a country as a small effort that goes a long way in fostering a harmonious work environment.
Tailored Programmes for Training
Rahul Vig, HR Manager at Radisson Hotel, recognises the crucial role of service, especially in the post-COVID-19 era, where workforce shortages are a challenge. Dealing with diverse cultures becomes tricky, but he emphasises that it's vital to maintain a high level of service. Hiring new members in hospitality is essential, but it shouldn't affect the quality of customer experience. To tackle this, Vig emphasises the need for tailored training programmes for new hires. These programmes aim to ensure that newcomers are well-prepared and can contribute positively to the guest experience without compromising on the high standards set by the hospitality industry. Rahul Vig believes that investing in the training and development of the team is key to overcoming the challenges.
Train Well, Treat Well
Puja Kapoor, global senior HR director at OLX Group, stresses the significance of organisational goals, she believes that hiring individuals aligned with the company's objectives is crucial. Equally important is the training process. She further said understanding the cultural backgrounds of employees is vital for effective training and integration into the company culture.
Kapoor explaining about the retaining talent stated, “Creating a positive work environment where individuals feel valued and supported is a holistic approach to talent management. Apart from recruiting and training but also fostering a workplace culture that encourages the long-term commitment of skilled individuals to the organisation is essential.”
