In a bid to tackle food waste, Zomato recently launched its “Food Rescue” feature, allowing users to buy discounted, cancelled food orders nearby in their original packaging. CEO Deepinder Goyal shared the announcement on X (formerly Twitter), noting that each day over 4,00,000 orders are canceled but remain perfectly edible, despite Zomato’s no-refund policy.
Among a flood of user reactions, one Bengaluru-based product manager named Bhanu provided strategic feedback, suggesting additional safeguards, such as restricting cash-on-delivery options for these orders and limiting cancellations when a delivery partner is close. He also recommended a cap on cancellations per user to curb potential misuse. Goyal, acknowledging that many of these measures were already in place, was impressed by Bhanu's insights and responded with a job invitation.
“Good thinking, btw. Who are you and what do you do? Would love to know you more, and see if we can work together,” Goyal commented. Bhanu, who often gives feedback to improve services, explained he works at a startup and uses Zomato’s Blinkit app frequently.