ISS Group Plans To Enhance Its Workforce By 25 To 30%

ISS A/S (ISS Group), a leading global workplace experience and facility management company with more than 350,000 employees globally is looking at a significant uptick in the India business over the next two to three years. To cater to increased activity in both the office and production-based segments, it plans to enhance its workforce by 25 to 30% on the back of strong economic growth.

Financial, Technology, Professional Services, and global back offices are moving to India and so are manufacturing firms looking to diversify their supply chains. These companies are not only looking to establish and grow themselves not only in Tier-1, but also in Tier-2 and Tier-3 cities and towns. In India, ISS’s pan-India presence and its proven self-delivery model is a preferred outsourcing choice for many companies. Based on these strong tailwinds, ISS India is aiming to almost double its revenues in the country over the next three to five years.

In line with its vision of skilling more youth for the emerging job opportunities, ISS India will also be signing an MoU with the Delhi Skill and Entrepreneurship University (DSEU) to train students enrolled in Bachelor’s in Business Administration (Facilities & Hygiene Management).

Mr. Jacob Aarup-Andersen, Group CEO of ISS A/S who is currently in India to chalk out the future roadmap with Indian leadership of ISS, as India gains increasing significance in the group’s global portfolio said that: “India is one of the focus markets for ISS Group and a key player within APAC region. As per our assessment and the macro-economic indicators, the Indian office space demand continues to grow steadily and ISS is well placed to meet our customers’ needs in India as per our global standards, using our proven and innovative technology solutions. On the back of this growing demand, we are looking to increase our headcount in India to

more than 70,000 ISS Placemakers in a short period of time while doubling our revenues in the country in the next 3 to 5 years.”

Adding to the India story, Aksh Rohatgi, CEO, and Country Manager, ISS India said: “It is remarkable to see how India has emerged strongly from the pandemic with markers of improvement across various sectors. Currently, we cater to over 1,000 customers. While we are expanding our customer base, we are focusing more on working with customers with strong growth trajectories and who have pan-India operations leveraging technology to standardize and address complex operations and reporting requirements, solutions-driven FM services, and curate the workplace experience for their employees and partners”

Mr. Jacob Aarup-Andersen also added: “We launched our global OneISS strategy in December 2020. It represented the start of a new journey, refocused and relentless in driving execution and delivering on the promise of the company’s global strengths. It is aimed at helping us achieve our purpose – Connecting people and places to make the world work better. 2021 was an exciting year for us as the OneISS strategy came to life and progressed according to plan. Several key milestones were achieved with a divestment programme nearing completion, and we made solid operational and financial progress. Furthermore, we took significant steps in fulfilling our strategic ambitions with a sharper focus on key segments, investments in technology, and a more aligned operating model which has also worked well in India.”

During his five-day visit, Mr. Jacob Aarup-Andersen is also meeting key customers, partners, and hundreds of ISS Placemakers in site visits, townhalls, talent sessions, and presentations. He is also participating in an innovation fair and a round table on Embracing Sustainability & Innovation.

Earlier in the year, ISS carried out a global survey (ISS Pulse survey) to gain insight into post-pandemic industry trends. As per the survey, customers are increasing investments in upgrading workplaces to enhance employee engagement. Also, majority of office-based customers in the survey responded that they are not planning to reduce their real estate footprint.