“My Exposure And Experience Across HR Function, Encompasses Multiple Functions”

Experienced Employee Relations Specialist with a demonstrated history of working in the financial services industry, Divya Chathly, Vice-President/India Lead - ER Direct, Barclays Global services, single-handed set up the Case Management Service Line in India, entailing consolidation of all case management activities with one team comprising of experienced ER advisors.

The service ensures consistency of case management advisory, reduction in the ageing of cases and is the one-stop point for all MI, thematic analysis and data insights for business which has helped them drive interventions to proactively resolve colleague issues thereby reducing colleague and conduct risk.

“My exposure and experience across the width and breadth of the HR function encompass multiple functions, roles, stakeholders and projects which has set the foundation for my being a strong HR professional,” claims Chathly.

With a consistent and continued focus on the People Agenda entailing self-development, career enablement, professional and personal growth for self and team members, Chathly has been driving innovations and improvements that have been integrating employee development and business objectives/goals at Barclays.

While trying to make a mark in any new organisation, managing a very critical case involving a senior leader, there always seems to be a push from the management to take very strict action. The same was the case with Chahthly as well when she wasn’t able to align to the organisation culture and they wanted to use this as an opportunity to take a tough call. “The allegations itself while substantiated, did not call for a very severe action in normal circumstances and I had to push back very heavily to agree on the right action basis the case facts and also suggested an alternate way of managing the issue at hand,” remembers Chathly.

Once remediation is done, a root cause analysis is undertaken and accordingly measures are put in place to ensure such a situation does not arise again in the future.