“HR Is About Delivering Productivity”

A software engineer turned HR professional, Isha Monga got exposed to the limitless career opportunities the domain brings to the table at MakeMyTrip. She believes that the horizontal growth system in her current organisation catapulted her career to an upward trajectory. 

“The HR leadership team at MakeMyTrip has made me uncover my unexplored skills. Relentless belief, empowerment and a limitless career are a few characteristics that were granted by the organisation and made my journey the best. One of the USPs of the organisation is horizontal growth,” she says.

By her own admission, she is someone who has a big appetite for learning and exploring new and better ways of working. 

Outlining business impact necessary  

Often, HR professionals find it challenging to show their contribution to the business. In Monga’s experience, this perceptual barrier can be broken by backing the hypothesis and interventions with sufficient data, analysis, and projected recommendations along with outlining the business impact helps to capture management’s buy-in. 

According to her, HR is about delivering productivity to the organisation, managing the performance of the people and creating an enabling environment for people to do their best.

“While you use different levers in different organisations, your end output has to be a productive workforce which contributes to the bottom line of the business, she says. 

A data-driven mindset must  

A big believer in constant learning, Monga sees a few trends emerge in the new normal. While leadership styles will be more empathetic, she also foresees a better integration of data analytics as part of the HR manager’s job. Talking about her short-term goals, she emphasises on the value of reinforcing the learnings from the pandemic to build resilient teams and consequently flexible work culture. Her long-term goal, on the other hand, is to inculcate a data-driven mindset in HR managers which she believes will enable them to take better strategic decisions in line with business goals.