TikTok's decision to lay off more than 250 employees in Ireland has sparked criticism from staff, who perceive the handling of the layoffs as insensitive. The move follows reports in February of the social media platform's plans to reduce up to 300 jobs in Ireland as part of a company restructuring.
Initially, TikTok attributed the job losses to a "redesign" of its Training and Quality team, aimed at enhancing quality assurance processes. Despite reassurances from the company about supporting affected employees, dissatisfaction has been voiced regarding the criteria used for redundancies.
Employees have criticised the introduction of a policy proficiency test last November, which later became a decisive factor in identifying employees for redundancy. Many felt blindsided by the test's significance, with limited opportunities for review.
TikTok responded to staff concerns, explaining that the test served as the best gauge of policy proficiency. However, this explanation did little to alleviate employee frustrations, with some labeling the handling of the situation as "insensitive."
Instances of what employees perceive as insensitive communication have further fueled discontent. Reports emerged of celebratory events occurring within TikTok's offices on days coinciding with significant announcements about layoffs and redundancy packages.
In response to criticisms, TikTok acknowledged that while there were no company-wide events on certain dates, office space was booked for team-building gatherings, creating an atmosphere that some found inappropriate given the circumstances.
Overall, TikTok's handling of the layoffs has sparked significant backlash, with employees expressing frustration over perceived insensitivity and lack of communication. Addressing these concerns and ensuring transparency will be crucial in maintaining trust and morale among its workforce as the company moves forward with its restructuring efforts.