Using HR Technology And Analytics To Make Good Data-Driven Decisions

It is evident across industries how the rise of 'people analytics' is influencing the decision-making processes to make better business choices. Today's data analytic tools have proved their strength in recovering highly useful business insights. However, there remain apprehensions about its use in full capacity, refraining people to increase their operational efficiency from the top to the bottom of an organisation. 

Experts across sectors gathered at the BW People 7th HR Excellence Summit & Awards 2022 to proffer a deeper perspective on what technology and data can do to people and how far HR tech has reached to be called mainstream.

For Ankita Singh, Senior Vice President & Global Head HR, Admin, IT and Travel, CIGNEX, technology has never left the table, especially after the pandemic. "Research says that 79-80 per cent of organisations feel that they are using technology properly. But only 50 per cent feel that they are using it to strategise processes around people. 

Technology is here but questions like how much to use, how not to go overboard, its role in creating human impact etc. remain unanswered. Having said that, technology will always remain our top 3 priorities."

Harshvendra Soin, Global Chief People Officer and Head Marketing, Tech Mahindra believes that there are no two ways about using technology. "However, the challenge I see is if technology is the means to an end or an end in itself? 

When we use tech, the balance between privacy and personalisation is important. Tech is an enabler, but moments of truth are still human," he says.

Yuvaraj Srivastava, Group CHRO, MakeMyTrip emphasises on finding the best HR technology that works for a company to make sound decisions, in terms of the workforce and the capability of people who would run the machines. "Manier times, as HR professionals, we feel that achieving a higher quality of tech is more aligned with us, whereas, it is not. It is only aligned with the aspiration of the people deploying these technologies."

To sum up, Sayeed Anjum, Co-founder & CTO, greytHR also agrees tech has advanced already but what is essential is the human capability to leverage tech. "A learning mindset and the mindset to use data for work need to come in. Tools are available but to use them efficiently is as important," he suggests.